Update on W3RT services

An Update on W3RT’s response to COVID-19


As part of our response to Covid-19 (Coronavirus), we have assessed all of our services against government advice and guidance and taken action to protect our services users, staff and volunteers. We have temporarily suspended some services and have worked with partners to develop new services to help people through the current challenges. Our focus remains on supporting those within our community who are most isolated, most vulnerable and most at risk.  


Please see below an overview of our services:

New services

We have partnered with Watford Covid-19 Mutual Aid to help provide an emergency response for local residents. Volunteers are available to deliver emergency food packages and collect and deliver medication and carry out other essential tasks. The service is intended to provide a one-off emergency response and then work with people to enable them to make longer-term arrangements to keep safe.  

Emergency Response: Watford Covid-19 Mutual Aid
New service
Washing Hands

We are working in partnership with Watford Borough Council and Hertfordshire County Council (through #TeamHerts) to recruit and rally a large team of community volunteers. We have a number of volunteer roles available which are hosted by local charities and are also recruiting volunteers for the Watford Covid-19 Mutual Aid. 

New service
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We support vulnerable or frail people in the community by making welfare or “keeping in touch” telephone calls. We aim to provide a friendly ear, listen to their concerns, have a friendly chat, and make sure that people feel safe, heard, and cared for. We help them to access the support they need by making referrals as required.

Wellbeing Support
New service
talking on phones

We are working in partnership with Three Rivers District Council to deliver support for local charities and the local community. More information to follow.

Three Rivers CVS
New service

Updated services

Hertfordshire Hospital and Community Navigation Service
Updated service
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W3RT is a partner for the county-wide Hospital and Community Navigation Service which supports people with practical help to reduce pressures on the NHS and Adult Care services. One of its main roles is supporting Hospital Discharge at Watford General Hospital. Locally, the service is closely aligned with Watford Covid-19 Mutual Aid. We are working with our partners (Age UK, British Red Cross, Carers in Herts, Dacortium, Powher and Watford Community Housing) to provide a co-ordinated response to Covid-19 at Borough and county level.     

We had to take the difficult decision to suspend our passenger service temporarily due to the risks to passengers and volunteer drivers (the majority of our volunteer drivers are at heightened risk from Covid-19). We are working with Community Pharmacy Hertfordshire to recruit volunteer drivers to collect and distribute medication. We are also liaising with the NHS and Hertfordshire County Council to recruit volunteer drivers to provide essential health journeys for those in need and who have been medically assessed as not infected with Covid-19. People who’ve previously relied on Community Cars have all been contacted and offered a regular welfare and keeping in touch call so that we can continue to support them through this emergency. 

Community Cars
Updated service
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In response to government guidelines we took the decision to close our venues to the public.  We are currently reviewing opportunities to use our venues to support the emergency response to Covid-19 by using them as centres for collecting and packing emergency food and other supplies.

Updated service

Services as usual

Watford CVS
Service as usual

The Covid-19 emergency has had a significant impact on the voluntary sector with many groups and organisations forced to suspend services. Watford CVS continues to work in partnership with Watford Borough Council to engage with the local sector, identify needs and provide support. This includes helping organisations to recruit volunteers through our new Volunteering service. We are also developing innovative ways to keep the sector connected so that we can continue to share information and advice.

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We have had to temporarily close our recording studio but our wonderful team of volunteers are recording new material from home. You can continue to access our library of free podcasts here and new content is still regularly added.

Love Watford Radio
Service as usual

Suspended services

Getting together
Suspended service

In response to government guidelines we have temporarily suspended all of our clubs - but we are still working closely with our members. All of our members have been offered a regular welfare and keeping in touch call so that we can continue to support them. We are working to review opportunities to develop new services that will help our members to connect and engage and help them to remain physically and socially active.