Digital Inclusion Volunteer

Digital Inclusion Volunteer : Role Description


Person Specification

Personal Qualities

To support individuals who want to improve their skills using digital technology (computers, tablets and smartphones) and the internet

Watford & Three Rivers Trust (W3RT) promotes, supports and delivers activities that strengthen the local community. Every week W3RT provides activities and contacts for 200 older people within the community. Each month, Watford & Three Rivers Trust completes around 200 interventions to help vulnerable people living at home and each year their volunteer drivers complete around 20,000 miles taking people to urgent appointments. In total, we manage two community centres hosting 2,500 community activities each year, and lead a partnership aimed at supporting 14,000 people a year to relieve pressures on the NHS and adult care services.


The Covid19 pandemic has highlighted the need to support individuals within our community who are digitally excluded. Therefore, and as part of the county wide ‘Staying Connected’ project, W3RT are looking to recruit Digital Inclusion Volunteers.  The main focus of this project to help those who are most excluded from using technology and as a result, Digital Inclusion Volunteers will be working with a wide range of people and will allow you to make a positive contribution in your community.


We are looking for people who:


  • Have the ability to confidently use a range of digital technologies such as PCs, laptops, smart phones and tablets.

  • To perform varied tasks including searching the Internet, writing and sending e-mails and using social media, e.g. Facebook, Twitter, YouTube.

  • Are good listeners with excellent communication skills and the ability to explain things in simple terms 

  • Are aware of people’s interests and motivations for learning 

  • Are approachable and presentable with an ability to empathise with diverse groups 

  • Are reliable and well-organised 

  • Have a good sense of humour and willing to have fun

  • Have knowledge of the organisation you are volunteering for

  • Have the ability to work effectively and supportively as a member of a team

Full training and support will be provided as part of this role, provided by Digital Unite, a leading training providing for digital volunteers in the UK. Due to the nature of this volunteering role, a DBS certificate is required which will be paid for by W3RT.


  • Willingness to maintain confidentiality on all matters

  • Non judgmental