Community Cars Driver

Community Cars Driver: Role Description

W3RT works to improve the quality of life for everyone across Watford & Three Rivers though a range of wellbeing services. Since March our focus has been supporting the community in response to COVID-19 emergency.


Benefits to the Volunteer

Main Tasks



Support Offered

DBS check and other requirements


Community Cars provides essential journeys for those unable to use public transport, due to mobility or health issues. Our Volunteer Drivers use their own vehicles to take passengers to hospital, GP and other health and social appointments.

  • Drivers claim 50p per mile for expenses

  • Giving back to the community

  • Keeping physically active and mobile

  • Opportunity to help people stay socially active and support older people stay healthy

  • Be part of a team and meet new people

  • Gain new skills and experience.

  • Build confidence

  • Be part of the wider community

  • Work as part of a wider team providing valuable services to Watford & Three Rivers residents

  • Drive passengers to and/or from their destination in a timely professional manner

  • Provide warm welcomes to passengers, putting them at ease before, during and after their journey

  • Be able to communicate and guide people in a positive way

  • Provide mileage details so your expenses can be paid

  • Communicating politely and clearly with passengers, giving clear instructions on meeting points and destinations

  • Reply to journey allocations/bookings within a timely manner

  • Report any issues, incidents or concerns to the community cars team

  • A desire to work with and support older and vulnerable people

  • Confident in approaching and communicating with people

  • Ability to demonstrate compassion and understanding

  • Enjoy meeting new people.

  • Good communications skills – you might be the only person our passengers get to speak to all week so be keen to engage in a friendly chat 

  • Basic knowledge of the geography Watford & Three Rivers Area 

  • Reliable  

  • Friendly & polite

  • Good time management

  • Based out in the community

  • Flexibility to give as much or as little time as they can, between Monday – Friday 8am – 6pm. 

  • The minimum requirement would be availability of 4 hours per week                                  

  • Journeys will be advertised via our WhatAapp. Once a job has been accepted, full details will be shared with you via our Volunteering App.

  • Some journeys will be same day. Drivers only accept the journey’s that fit with their own personal commitments

  • Full training will be provided in order to carry out the role

  • Ongoing support provided by the W3RT which, includes regular meetings and contact with our team

  • Opportunity throughout the year, to be involved in video & photo shoot promotions, for the service

  • Annual Christmas Volunteers thank you event (subject to the easing of government social isolation guidelines)

  • All drivers will be required to undergo a Disclosure and Barring Service check (DBS) showing details of spent and unspent convictions, cautions, reprimands and final warnings held on police records, plus any additional information held by local police considered relevant to the role. The cost of this will be covered by W3RT

  • You must have access to a smart phone to access WhatsApp group (we use this for sharing journey requests with our team) and our Volunteering App.

  • A valid drivers licence, MOT and insurance

  • Drivers must be aged 21 years+

The safety of our drivers is of the upmost importance, so we have introduced measures to ensure the role is carried out safely:

  • Full guidance will be provided for the role

  • Relevant PPE will be provided