Personal Shopping Volunteer

Personal Shopping Volunteer: Role Description



To support vulnerable or frail people in the community by understanding their needs and “collecting and delivering” food, general shopping, post and other essential items for them. Safeguarding their health and wellbeing, protecting their isolation and link them to services they need or request.


You must be friendly, respectful and trustworthy: make sure that people feel safe, heard, and cared for. You must be confident in speaking with people whose needs, views and culture may differ from your own. The people you call may be elderly, vulnerable, lonely, have learning disabilities, or be a young family - so it is of the utmost importance that you are able to show empathy, respect and understanding. You must be able to make clear arrangements with people and complete the agreed tasks faithfully and within the agreed timetable.

  1. Complete the induction or training provided. 

  2. Read and understand the general guidance for the role. 

  3. Receive referrals of people to contact and read any background information provided.

  4. Contact the person referred, understand their needs, and make appropriate arrangements to collect and / or deliver their shopping or medication or complete other agreed tasks such as taking their dog for a walk or to the vet.

  5. Always observe social distancing guidelines.  Leave the items on the doorstep, ring the bell and step a minimum of 2 meters from the door while you wait for them to answer and collect. Ask their name to verify you have delivered to the correct address.

  6. Always be guided by the wellbeing needs of the person you are talking with and be alert to any new or emerging needs. Where appropriate, make a referral to:

    • The Watford & Bushey Covid-19 Mutual Aid Co-ordinator

    • Herts Help

    • Herts Community Navigation Service

    • Herts Independent Living Service

    • In an emergency, always call 999.

  7. Be alert for any signs of: an adult or child who might be at risk from another, abusive or controlling behaviour, drug or alcohol abuse, neglect (including self-neglect) and anyone with unexplained injuries that might indicate that someone’s safety is at risk. Raise any concerns immediately with your Co-ordinator or with W3RT’s Safeguarding Officer: Sandra Clark (07538 941345). 

  8. In an emergency, always call 999.

  9. Make a record of the support noting any significant matters.

  10. If you are concerned about anybody that you are collecting/delivering for, always ensure a referral is made or that you raise it with you Co-ordinator.

Expenses: Drivers will receive an expenses payment of £5 per delivery to cover mileage and travel expenses.