Practical Support Volunteer

Practical Support Volunteer: Role Description



To support vulnerable or frail people in the community by understanding their needs, “fetching and carrying” for them, safeguarding their health and wellbeing, protecting their isolation and linking them to services they need or request.


You must be friendly, respectful and trustworthy: make sure that people feel safe, heard, and cared for. You must be confident in speaking with people whose needs, views and culture may differ from your own. The people you call may be elderly, vulnerable, lonely, have learning disabilities, or be a young family - so it is of the utmost importance that you are able to show empathy, respect and understanding.


You must be able to make clear arrangements with people and complete the agreed tasks faithfully and within the agreed timetable.

  1. Complete the induction or training provided.

  2. Read and understand the general guidance for the role.

  3. Receive referrals of people to contact and read any background information provided.

  4. Contact the person referred, understand their needs, and make appropriate arrangements to collect and / or deliver their shopping or medication or complete other agreed tasks such as taking their dog for a walk or to the vet.

  5. Always be guided by the wellbeing needs of the person you are talking with and be alert to any new or emerging needs. Where appropriate, make a referral to:​
    a. The Watford & Bushey Covid-19 Mutual Aid co-ordinator (01923 )
    b. Herts Help (0300 123 4044)
    c. Herts Independent Living Service (0330 200 0103)
    In an emergency, always call 999.

  6. Agree a time for the next call.

  7. Make a record of the call noting any significant matters.