Update on W3RT services

An Update on W3RT’s response to COVID-19


As part of our response to Covid-19 (Coronavirus), we have assessed all of our services against government advice and guidance and taken action to protect our services users, staff and volunteers. We have temporarily suspended some services and have worked with partners to develop new services to help people through the current challenges. Our focus remains on supporting those within our community who are most isolated, most vulnerable and most at risk.  


Please see below an overview of our services:

New services

Our Wellbeing Hub (was part of “Covid Response”) supports vulnerable and older people. We provide welfare and “keeping in touch” telephone calls to keep people connected and ensure they can access the support they need. We aim to provide a friendly ear, listen to their concerns, have a friendly chat, and make sure that people feel safe, heard, and cared for. We help them to access the support they need by making referrals as required. We also have a team of community volunteers that can provide an emergency personal shopping, prescription delivery service and befriending service to help people remain living independently whilst we enable them to find a more permanent solution to meet their needs.

You can reach our wellbeing team by calling 01923 216967 or emailing wellbeing@w3rt.org.

Wellbeing Hub
New service

Updated Services

Updated services

Neighbours Together
Updated service

Neighbours Together, is all about communities coming together to support people to stay active and socially connected. To find out about the aims of the project and how they are to look at tackling loneliness and isolation in people in Watford & Three Rivers area, by fostering the spirit of neighbourliness in local communities, please see the Neighbours Together Project Introduction page.

To find out about Neighbours Together “Community Champions” and how the project is looking for people to be a “Good Neighbour” who helps to promote local activities and services, please see the “Community Champion” page.

The online What’s On guide, is now available.

Throughout the Covid emergency we worked in partnership with Watford Borough Council, Three Rivers District Council and Hertfordshire County Council (through #TeamHerts) to recruit a team of community volunteers. We received an unprecedented response and together our volunteers have supported a range of charities as well as providing support directly to local people throughout the emergency.


W3RT is proud to be part of such a caring and supportive community and we thank each and every volunteer for the contribution they made and continue to make. We are working with partners to continue to engage with volunteers, promote opportunities and achieve an exciting and sustainable volunteering legacy. There are a number of volunteering opportunities available on our website. Click here to register your interest if you’d like to get involved or call 01923 216962.

Updated service
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Community Cars Service is resumed at a reduce capacity within the government guidelines so that we can deliver the service safely and that our volunteers and passengers can access the service with confidence. If you would like to make journey request, please call the 01923 216964 or email communitycars@w3rt.org

Community Cars
Updated service
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Our community venues closed to all activities in March and Holywell Community Centre was subsequently used as a food hub as part of the emergency response to Covid-19. From 7th September 2020 we will be delivering a phased re-opening of our venues that will start with our regular activity programmes. The Centre will host limited activities (attendance to be booked in advance) and then we will work to safely increase our offer over the coming weeks and months. Our activities will operate at reduced capacity, face coverings will be required (other than for exercise sessions) and we will be implementing enhanced cleaning programmes and a track and trace system to enable us to operate safely. We are currently taking bookings for private events from October, although this is subject to change and hirers must be able to demonstrate that they can adhere to the guidelines that we are required to meet.
Our venues remain closed to the general public, but our team are ready to answer you calls and advise you on booking requests on 01923 216950 by email at venues@w3rt.org.

Updated service
Hertfordshire Hospital and Community Navigation Service
Updated service
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W3RT is a partner for the county-wide Hospital and Community Navigation Service which supports people with practical help to reduce pressures on the NHS and Adult Care services. One of its main roles is supporting Hospital Discharge at Watford General Hospital. Locally, the service is closely aligned with Watford Covid-19 Mutual Aid. We are working with our partners (Age UK, British Red Cross, Carers in Herts, Dacortium, Powher and Watford Community Housing) to provide a co-ordinated response to Covid-19 at Borough and county level.     

A Slice of Happiness
Updated service

A Slice of Happiness is supported by the NHS and in Partnership with Coventry University Research Centre offering online and face to face Wellbeing Spas using a new approach called The Three Principles.


If you are experiencing grief, anxiety, depression, or loneliness, the spas are a space where we can all be ourselves without any judgement where you will be able to:

  • Gain an understanding of three simple principles to raise your overall level of well-being

  • Feel less anxious and stressed

  • Spend less time feeling down

  • Welcome human connection back into your life

  • Have greater clarity and more confidence in your decisions


Each Spa provides group support for 6 weeks and upon completion, you will be given access to an online group where you will receive ongoing support and weekly zoom calls by leading specialists in this field. Click here for more information.


You can self refer free of charge by clicking here and find out more by visiting our website www.asliceofhappiness.org

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Services as usual

Service as usual

The Covid-19 emergency has had a significant impact on the voluntary sector with many groups and organisations forced to suspend services. Throughout this period Watford CVS has continued to work in partnership with Watford Borough Council to engage with the local sector, identify needs and provide support. In April we launched Three Rivers CVS in partnership with Three Rivers District Council. We have helped organisations to recruit volunteers, developed innovative ways to keep the sector connected and to share information and advice and supported groups and charities to access funding through the Community Fund etc. W3RT CVS continue to support community groups and organisations to relaunch their services and support our local communities effectively.

You can reach our W3RT CVS team by calling 01923 606447 or emailing cvs@w3rt.org.

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W3RT help manage this podcast with content created by our community members, to bring you podcasts from around Watford & Three Rivers areas. It is currently being built as services resume, and W3RT would like to encourage all volunteers and charities to now come forward and tell your story of how you helped during lockdown, and then helped as services resume. All content is required to be timeless.

Please contact LWR on comms@w3rt.org.

Love Watford Radio
Service as usual

Suspended services

Getting together
Suspended service

Whilst Getting Together has been suspended, all of our members have been offered a regular weekly welfare and keeping in touch call  so that we can continue to connect with them. We are committed to getting our clubs  up and running again and we are consulting with our members, funders and partners (including our venues) to understand demand and overcome some of challenges we face in returning to group activities.  We will share more information as soon as we can but it’s likely that we will need to implement a phased re-opening to ensure that we can deliver activities safely. If you have any queries about Getting Together then please contact our wellbeing team on 01923 216967 or by emailing wellbeing@w3rt.org